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Terms of Services

Effective date: 01 January, 2025

 

These Terms of Service govern your use of the Rafcuts Creative website and any services provided by Rafcuts Creative Ltd, a company registered in England and Wales under company number 15610443, with its registered office at Suite A, 82 James Carter Road, Bury St. Edmunds, Mildenhall, United Kingdom, IP28 7DE.
 

In these Terms, “Rafcuts,” “we,” “us,” and “our” refer to Rafcuts Creative. “Client,” “you,” and “your” refer to the individual or organisation purchasing or using our services.

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1. Acceptance of These Terms


By accessing our website, accepting a quote or proposal, making a payment, or using our services, you agree to these Terms. If you do not agree to these Terms, you should not use our website or engage our services.
 

Your project may also be governed by a written quote, proposal, invoice, statement of work, or other agreement setting out the specific deliverables, fees, timeline, and service arrangements. If there is a conflict between these Terms and a written agreement accepted by both parties, the written agreement will take priority for that project.
 

2. Eligibility and Lawful Use


You must be at least 18 years old and legally able to enter into a binding agreement to use our services. You agree to use our website and services only for lawful purposes and in accordance with these Terms and all applicable laws and regulations.
 

You must not use our services to create, distribute, or promote content that is unlawful, fraudulent, infringing, defamatory, threatening, or otherwise likely to cause harm.
 

3. Our Services


Rafcuts provides video editing and related content-support services through:

  • One-off projects; and

  • Ongoing monthly support.


The exact services, deliverables, revision allowance, fees, and timeline will be stated in the applicable quote, proposal, invoice, package, or written agreement.
 

Any request that falls outside the agreed scope may require an additional fee or an updated timeline. We will discuss this with you before completing additional chargeable work.
 

4. Project Timelines and Delivery

 

Delivery times depend on the type of video, footage length, editing complexity, number of deliverables, and editor availability.

 

For one-off projects, we will confirm the expected delivery timeline before work begins. Any estimated turnaround time begins only after we have received all required footage, instructions, assets, and payment due at that stage.

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For monthly support, we will agree on a delivery schedule based on your content volume and how frequently you provide footage and other project materials.

 

You are responsible for providing footage, instructions, feedback, approvals, and other required assets within the agreed timeframe. Delays in receiving these materials may result in corresponding delays to delivery.

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Unless expressly guaranteed in writing, delivery dates are reasonable estimates rather than strict deadlines.

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5. Client Responsibilities

 

You agree to:

  • Provide accurate and complete project information;

  • Clearly communicate your requirements, references, and deadlines;

  • Provide footage, brand assets, instructions, and feedback on time;

  • Review delivered work and provide clear, consolidated feedback;

  • Ensure that you have the legal right to use all content and materials you provide to us; and

  • Obtain any permissions, licences, releases, or approvals required for your content.

 

We are not responsible for delays, claims, or losses caused by incomplete instructions, delayed feedback, missing assets, inaccurate information, or materials supplied without the necessary rights or permissions.

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6. Revisions and Changes in Scope

 

The number of revision rounds included will be stated in the relevant project or package. Most projects include one or two revision rounds unless otherwise agreed.

 

A revision means a reasonable change to work completed within the originally agreed brief. Major changes to the concept, structure, footage, direction, or deliverables may be treated as additional work.

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Additional revision rounds or work outside the original scope may incur additional fees. We will inform you of any additional cost before proceeding.

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7. Fees and Payment

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You agree to pay all fees stated in the relevant quote, proposal, invoice, package, or written agreement.

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One-off projects

The payment amount, deposit requirement, payment milestones, and due dates for one-off projects will be stated in the applicable quote, proposal, or invoice. Work may not begin until any required advance payment has been received.

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Monthly support

Monthly services are billed at 100% of the agreed monthly fee upfront at the beginning of each service month. Payment reserves editing capacity and team availability for that month. We may pause or delay work if payment is not received when due.

 

Additional work

Any additional fees for extra revisions, urgent delivery, new deliverables, or work outside the agreed scope will be discussed with you before that work begins. You maybe responsible for any applicable taxes, transaction charges, or payment-processing fees identified on the invoice if agreed in writing.

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8. Minimum Commitment

 

The minimum commitment for ongoing monthly support is one month.

 

We may recommend working together for at least three months because this provides more time to understand your content, test different creative approaches, identify what works, and improve the editing process using actual results. This three-month period is a recommendation rather than a mandatory commitment unless a separate written agreement says otherwise.

 

One-off projects are also available for clients who need a specific deliverable or would like to experience our working process before moving to monthly support.

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9. Cancellation of Monthly Services

 

You may cancel future monthly renewals at any time by notifying us in writing. You will not be charged for a new service month after your cancellation becomes effective.

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We appreciate receiving cancellation notice as early as possible so that we can plan our editing capacity and team availability for the following month.

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Once a service month has started and payment has been made, that active month cannot ordinarily be cancelled or refunded because we reserve editing capacity and assign team members in advance. Services will continue until the end of the paid monthly period.

This section does not limit any cancellation, refund, or other rights that cannot legally be excluded.

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10. Cancellation of One-Off Projects

 

Cancellation terms for a one-off project may be stated in the applicable quote, proposal, or written agreement.

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Where no separate cancellation terms have been agreed, any refund or outstanding payment will be assessed according to:

  • Work already completed;

  • Time already spent;

  • Third-party costs already incurred;

  • Editing capacity reserved for the project; and

  • Any other reasonable losses directly resulting from the cancellation.

We will explain any amount retained, refunded, or still payable.

 

This section does not affect any statutory rights that apply to you.

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11. Consumer Cancellation Rights

 

This section applies only where you are legally considered a consumer rather than a person purchasing our services wholly or mainly for business purposes.

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If you enter into a service contract with us online or through another distance method, you may have a statutory right to cancel within 14 days, subject to applicable law and any relevant exceptions.

 

If you ask us to begin work during a statutory cancellation period, you may be required to pay a proportionate amount for services supplied before cancellation.

 

Where a service has been fully performed during the cancellation period following your express request and legally required acknowledgement, your statutory right to cancel may end.

 

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

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12. Intellectual Property

Website content

Unless otherwise stated, all content on our website, including text, graphics, logos, designs, images, videos, and software, is owned by or licensed to Rafcuts.

 

You may not reproduce, distribute, modify, publish, sell, or commercially use website content without our prior written permission.

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Client materials

You retain ownership of the footage, branding, documents, and other original materials you provide to us.

 

You grant Rafcuts a limited licence to access, copy, modify, edit, store, and use those materials solely as required to provide the agreed services.

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Final deliverables

Unless otherwise agreed in writing, ownership of the final approved deliverables created specifically for you will transfer to you once all applicable fees have been paid in full.

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This transfer does not include:

  • Our pre-existing templates, methods, systems, project structures, tools, processes, or know-how;

  • Fonts, music, stock footage, plugins, graphics, or other third-party materials;

  • Software or assets licensed rather than owned; or

  • Unused drafts, internal working files, source files, or alternative concepts unless their delivery has been expressly agreed.

Third-party materials remain subject to the relevant provider’s licence terms.

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We can use client work in our portfolio if not restricted by contract or written notification. 

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13. Confidentiality

 

Each party agrees to keep confidential any non-public business, financial, strategic, technical, or project information received from the other party. Confidential information may be used only for the purpose of performing or receiving the agreed services.

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This obligation does not apply to information that:

  • Is already publicly available through no breach of these Terms;

  • Was lawfully known before disclosure;

  • Is received lawfully from another source; or

  • Must be disclosed by law, court order, or regulatory authority.

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14. Third-Party Services and Materials

 

Our work may involve third-party platforms, file-transfer services, project-management tools, stock libraries, software, plugins, fonts, music, or other licensed materials.

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We are not responsible for outages, changes, restrictions, or failures caused by third-party services outside our reasonable control.

Your use of third-party materials may also be subject to separate licence terms or platform rules.

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15. Results and Platform Performance

 

We will provide our services with reasonable care and skill.

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However, the performance of content can be affected by many factors outside our control, including the topic, offer, audience, platform algorithm, publishing schedule, distribution, market conditions, and the client’s own decisions.

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Unless expressly agreed in writing, we do not guarantee any specific number of views, followers, leads, sales, conversions, revenue, engagement, or other performance outcome.

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16. Suspension or Termination by Rafcuts

 

We may suspend or terminate services where:

  • Payment is overdue;

  • You materially breach these Terms or an agreed project scope;

  • You fail to provide required materials or feedback for an extended period;

  • You engage in abusive, threatening, unlawful, or inappropriate conduct;

  • Continuing the work may infringe another person’s rights or expose us to legal or reputational risk; or

  • We are unable to continue for reasons outside our reasonable control.

 

Where reasonably possible, we will explain the issue and provide an opportunity to resolve it before terminating the service.

Termination does not remove your obligation to pay for work already completed, costs already incurred, or services already reserved and supplied.

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17. Limitation of Liability

 

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Breach of any liability that cannot legally be excluded or limited; or

  • Any mandatory rights or remedies available to consumers.

 

Subject to the above, Rafcuts will not be liable for indirect or consequential loss, or for loss of profits, revenue, business opportunities, anticipated savings, goodwill, reputation, or data arising from the use of our website or services.

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For business clients, our total aggregate liability arising from a one-off project will not exceed the total fees paid for that project.

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For business clients receiving monthly support, our total aggregate liability will not exceed the total fees paid during the three months immediately preceding the event giving rise to the claim.

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We are not responsible for losses caused by:

  • Materials, instructions, or information provided by the client;

  • Client delays or failure to act;

  • Changes made to deliverables after delivery by the client or another party;

  • Third-party platforms, software, services, or licence restrictions;

  • Platform algorithms or content-performance outcomes; or

  • Events outside our reasonable control.

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18. Events Outside Our Control

 

Neither party will be responsible for delay or failure caused by circumstances outside its reasonable control, including internet or platform outages, power failures, illness, natural disasters, government action, civil disruption, cyber incidents, or failures of third-party suppliers.

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The affected party should inform the other party as soon as reasonably possible and take reasonable steps to reduce the disruption.

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19. Privacy

 

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

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Please review our Privacy Policy for information about what data we collect, why we collect it, how it is used, how long it is retained, and your rights.

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20. Changes to These Terms

 

We may update these Terms from time to time to reflect changes to our services, business practices, or legal obligations. The updated version will be published on our website with a revised effective date.

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Material changes will apply to new projects and future monthly service periods. They will not materially change an existing paid project or active service month unless:

  • The change is required by law;

  • The change benefits you without reducing your rights; or

  • We both agree to the change in writing.

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Continued use of our website after updated Terms are published constitutes acceptance of the updated website-use terms.

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21. Governing Law and Jurisdiction

 

These Terms and any dispute arising from them are governed by the laws of England and Wales.

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22. General Provisions

 

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. A failure or delay in enforcing any provision does not waive the right to enforce it later.

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You may not transfer your rights or obligations under these Terms without our prior written consent.

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These Terms, together with any accepted quote, proposal, invoice, statement of work, or other written agreement, form the entire agreement between the parties concerning the relevant services.

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23. Contact Us

 

Questions about these Terms may be sent to:

Rafcuts Creative Ltd
Email: contact@rafcuts.com

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